out of 5)
: "I thought the hotel was very warm and inviting. Be..."
stayed July 2012
reviewed by Angela from Fort Wayne
. posted 2012-08-07 09:40
I thought the hotel was very warm and inviting. Beds slept really well. Breakfast was o.k. There was plenty to pick from. Just wish sausages tasted better and danishes was warm instead of real cold. The thing that makes me not give it a outstanding is the Customer Service from the desk. Either there needs to be more experienced help to keep things moving along faster. The one lady was professional but also very short with you. I had to wait in line for 15 minutes just to ask her a simple question that took 2 seconds. I politely said excuse me, but I have a quick question. Then I tried to ask her my question off to the side out of the line first, and she rudely told me, (before I could say a word after excuse me), I'll take care of you when I am done with the other customer. The other worker new nothing, because he was obviously new.
I work in retail sales and when I'm working with a customer and I can see another customer has a question, I politely ask the customer is there something I can help you with, and if it's something simple that won't interfere with slowing me down on the current customer, I'll answer the question or get something for them if it's quick... However, if asking how can I help you and what they need is something that will require my undivided attention, I may state to them that of course I can help you with that, but it will be a few minutes to take care of my other customers in line first. Or something like that. Not just leave someone waiting in line for 15 to 20 min. to answer a simple little question.
Other than that, the hotel was absolutely wonderful.
My ratings for this hotel
I traveled with:
My visit to the area was for: visiting the area
Would you stay again? Y